Shipping Policy
At VivoFlex, we work with trusted shipping partners to get your order to you as quickly and safely as possible. While our shipping estimates are usually accurate, occasional delays outside of our control may occur due to carrier issues, weather, customs, or high order volume.
Order Processing
We aim to process orders as quickly as possible.
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Orders are typically processed within 1–3 business days
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During periods of high demand, holidays, promotions, or product launches, processing may take up to 72 hours
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Orders placed on weekends or holidays will be processed on the next business day
Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.
Tracking Information
After your order is shipped, you will receive a confirmation email with a tracking number.
Please note:
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Tracking updates may take 24–48 hours to appear after the order has been shipped
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In some cases, carriers may experience scan delays during transit
Shipping Times
Estimated delivery times may vary based on your location, shipping carrier, product availability, and seasonal demand.
Estimated shipping times are provided at checkout where available, but these timeframes are estimates only and are not guaranteed.
Shipping Delays
While we do our best to ensure timely delivery, VivoFlex is not responsible for delays caused by:
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shipping carriers
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weather events
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customs processing
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incorrect or incomplete shipping information
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lost or stolen packages after confirmed delivery
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high-volume periods or other circumstances outside of our control
If your order appears delayed, please contact our support team and we will do our best to assist.
Incorrect Shipping Information
Please make sure your shipping address is entered correctly at checkout.
VivoFlex is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping details, please contact us immediately at support@vivoflex.com We cannot guarantee changes can be made once an order has been processed or shipped.
Lost or Stolen Packages
If a package is marked as delivered but you have not received it, we recommend:
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checking around your delivery location
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asking household members or neighbors
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contacting the shipping carrier directly
If you still need help, please contact us at support@vivoflex.com and we will do our best to assist with the investigation.
Damaged Packages
If your order arrives damaged, please contact us at support@vivoflex.com within a reasonable time after delivery and include your order number and clear photos of the item and packaging so we can review the issue.
Questions
If you have any questions about shipping, please contact our Customer Support team at: