Privacy Policy

This privacy notice for VivoFlex ("VivoFlex," "we," "us," or "our") describes how and why we may collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

  • Visit our website at https://vivoflex.com, or any website of ours that links to this privacy notice

  • Download and use our mobile application, VivoFlex, or any other application of ours that links to this privacy notice

  • Engage with us in other related ways, including sales, marketing, customer support, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@vivoflex.com.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find more details below.

What personal information do we process?
We may process personal information depending on how you interact with our Services, the choices you make, and the products and features you use.

Do we process sensitive personal information?
We do not intentionally collect sensitive personal information unless it is necessary for providing specific Services and permitted by applicable law.

Do we receive any information from third parties?
We may receive limited information from service providers, payment processors, analytics providers, advertising partners, and social media platforms.

How do we process your information?
We process your information to provide, improve, and administer our Services, fulfill orders, manage subscriptions, communicate with you, market our products, prevent fraud, and comply with legal obligations.

In what situations and with which parties do we share personal information?
We may share information with service providers and third parties that help us operate our business, including payment processors, fulfillment providers, website and app platforms, analytics providers, advertising partners, and customer support tools.

How do we keep your information safe?
We use reasonable organizational and technical safeguards to protect your personal information. However, no online system can be guaranteed to be 100% secure.

What are your rights?
Depending on where you are located, you may have certain privacy rights regarding your personal information.

How do you exercise your rights?
You can contact us at support@vivoflex.com to request access, correction, deletion, or more information about your personal information.

TABLE OF CONTENTS

  1. What information do we collect?

  2. How do we process your information?

  3. What legal bases do we rely on to process your personal information?

  4. When and with whom do we share your personal information?

  5. Do we use cookies and other tracking technologies?

  6. Is your information transferred internationally?

  7. How long do we keep your information?

  8. How do we keep your information safe?

  9. Do we collect information from minors?

  10. What are your privacy rights?

  11. Controls for Do-Not-Track features

  12. Do California residents have specific privacy rights?

  13. Do Virginia residents have specific privacy rights?

  14. Do we make updates to this notice?

  15. How can you contact us about this notice?

  16. How can you review, update, or delete the data we collect from you?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you:

  • place an order

  • create an account

  • subscribe to our app or services

  • sign up for marketing communications

  • contact customer support

  • participate in promotions, surveys, or other activities on our Services

The personal information we collect may include:

  • name

  • email address

  • phone number

  • billing address

  • shipping address

  • payment information necessary to process purchases

  • account login details

  • order history

  • contact preferences

  • customer support communications

Payment Data

We may collect data necessary to process your payment if you make purchases, such as your payment method and transaction details. Payment information may be processed and stored by third-party payment processors such as Shopify Payments, Shop Pay, PayPal, or other payment providers we use. We encourage you to review the privacy policies of the relevant payment providers.

App Data

If you use our application(s), we may collect certain information needed to provide app functionality, such as:

  • account and subscription information

  • device and app usage data

  • crash reports and diagnostic information

  • push notification preferences

If our app requests access to device features such as notifications, camera, or other permissions, you can manage those permissions in your device settings.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate our Services. This information may include:

  • IP address

  • browser and device characteristics

  • operating system

  • referring URLs

  • pages viewed

  • actions taken on the site or app

  • date and time of visits

  • approximate location based on IP address

  • diagnostic and analytics data

This information helps us maintain security, improve performance, analyze usage, and support marketing and reporting activities.

Information collected from other sources

We may receive limited information about you from third parties, such as:

  • payment processors

  • shipping and fulfillment providers

  • advertising and analytics partners

  • social media platforms

  • customer service tools

  • fraud prevention providers

2. HOW DO WE PROCESS YOUR INFORMATION?

We may process your personal information for the following purposes:

  • to create and manage user accounts

  • to fulfill and manage orders, returns, and exchanges

  • to manage app subscriptions and access

  • to provide customer support

  • to communicate with you about orders, account activity, policies, and updates

  • to send marketing and promotional communications in accordance with your preferences

  • to personalize advertising and measure campaign performance

  • to improve our website, products, app, and customer experience

  • to detect, prevent, and investigate fraud or misuse

  • to comply with legal obligations

  • to protect our rights, users, and business

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

If you are located in the EU, UK, or another jurisdiction that requires a legal basis for processing, we may rely on:

  • Consent — when you have given us permission

  • Performance of a Contract — when processing is necessary to provide products or services you requested

  • Legitimate Interests — when processing is reasonably necessary for our business and does not override your rights

  • Legal Obligations — when processing is necessary to comply with law

  • Vital Interests — when necessary to protect someone’s safety

If you are located in Canada, we may process your information with your express or implied consent, or as otherwise permitted by law.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your information with third parties that perform services for us or on our behalf, including:

  • payment processors

  • order fulfillment and shipping providers

  • website hosting and ecommerce platform providers

  • analytics providers

  • advertising and retargeting platforms

  • email and SMS marketing providers

  • customer support and live chat tools

  • cloud storage and infrastructure providers

  • fraud prevention and security providers

  • app hosting, subscription, and authentication providers

We may also share your information:

  • in connection with a business transfer, merger, sale, or acquisition

  • when required by law or legal process

  • to protect rights, safety, and property

  • with affiliates or service providers working on our behalf

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes. We may use cookies, pixels, web beacons, SDKs, and similar technologies to collect and store information.

We use these technologies to:

  • keep our site and app functioning properly

  • remember preferences

  • analyze traffic and usage

  • improve performance

  • measure marketing effectiveness

  • support advertising and retargeting

You can usually control cookies through your browser settings. Disabling cookies may affect certain features of our Services.

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Our servers and service providers may be located in the United States and other countries. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in countries that may not provide the same level of data protection as your home jurisdiction.

Where required, we take reasonable steps to protect personal information transferred across borders in accordance with applicable law.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your personal information only for as long as necessary to fulfill the purposes described in this privacy notice, including for:

  • providing Services

  • maintaining accounts

  • fulfilling purchases and subscriptions

  • complying with tax, accounting, and legal obligations

  • resolving disputes

  • enforcing our agreements

When we no longer have a legitimate business need to process your personal information, we will delete, anonymize, or securely store it as required by law.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use reasonable technical and organizational security measures designed to protect your personal information. However, no system can be guaranteed to be completely secure, and we cannot promise that unauthorized parties will never be able to defeat our safeguards.

You should only access our Services in a secure environment and protect your own account credentials.

9. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age. By using our Services, you represent that you are at least 18, or that you are the parent or guardian of a minor dependent using the Services with your consent.

If we learn that we have collected personal information from a child under 18 without appropriate authorization, we will take reasonable steps to delete that information. If you believe we may have collected data from a minor, please contact us at support@vivoflex.com.

10. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights such as:

  • the right to access your personal information

  • the right to request correction

  • the right to request deletion

  • the right to object to certain processing

  • the right to withdraw consent where processing is based on consent

  • the right to opt out of marketing communications

  • the right to data portability where applicable

You may exercise these rights by contacting us at support@vivoflex.com.

Marketing communications

You can unsubscribe from promotional emails by clicking the unsubscribe link in our emails. You can also opt out of SMS marketing by replying STOP where applicable.

Even if you opt out of marketing, we may still send you non-marketing messages related to your account, purchases, subscriptions, or support requests.

Account information

If you have an account, you may be able to review or update your account information by logging in or by contacting us.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems offer a Do-Not-Track feature. Because there is not yet a consistent industry standard for recognizing and implementing DNT signals, we do not currently respond to them.

12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Yes. If you are a California resident, you may have rights under California law, including the right to request access to, deletion of, or correction of your personal information, and the right to know certain details about our processing of your personal information.

California residents may also have the right to opt out of certain sharing of personal information for cross-context behavioral advertising, where applicable.

We will not discriminate against you for exercising your privacy rights.

To submit a California privacy rights request, please contact us at support@vivoflex.com.

13. DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Yes. If you are a Virginia resident, you may have certain rights under the Virginia Consumer Data Protection Act, including rights to access, correct, delete, and obtain a copy of certain personal data, and to opt out of targeted advertising, sale of personal data, or certain profiling.

To exercise these rights, please contact us at support@vivoflex.com.

14. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may update this privacy notice from time to time. The updated version will be indicated by an updated effective date and will become effective as soon as it is posted. We encourage you to review this notice periodically.

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this privacy notice, you may contact us at:

VivoFlex
support@vivoflex.com

16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information. To make such a request, please contact us at support@vivoflex.com